Privacy Policy

Last updated: June 2026

SewFeather ("we", "us", or "our") operates the website www.sewfeather.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information You Provide

• Name and contact details — name, email address, phone number, shipping and billing address.
• Payment information — credit/debit card details processed securely through Shopify Payments or third-party processors. We do not store your full card details.
• Account information — if you create an account, your login credentials and order history.
• Communications — messages, emails, and enquiries you send to us.

Information Collected Automatically

• IP address and device information.
• Browser type and version.
• Pages visited and time spent on our website.
• Referring URLs.
• Cookies and tracking technologies (see Cookies section below).

2. How We Use Your Information

• To process and fulfil your orders.
• To send order confirmations, shipping updates, and delivery notifications.
• To respond to your customer service enquiries.
• To send promotional emails and newsletters (only if you have opted in).
• To improve our website, products, and services.
• To prevent fraud and ensure the security of our platform.
• To comply with legal obligations.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Shopify Inc. — our ecommerce platform provider.
• Payment processors — such as Stripe, PayPal, and Shop Pay for secure payment processing.
• Shipping carriers — UPS, FedEx, DHL, USPS for order fulfilment and delivery.
• Email service providers — for transactional and marketing communications.
• Legal authorities — when required by law or to protect our rights.

4. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. We use:

• Essential cookies — required for the website to function (e.g., shopping cart, login sessions).
• Analytics cookies — to understand how visitors use our site (e.g., Google Analytics).
• Marketing cookies — to deliver relevant advertising and track conversions.

You can control cookie settings through your browser. Disabling cookies may affect website functionality.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. Order data is typically retained for 7 years for accounting and legal compliance purposes.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access — request a copy of your personal data we hold.
• Right to rectification — request correction of inaccurate data.
• Right to erasure — request deletion of your data ("right to be forgotten").
• Right to portability — receive your data in a machine-readable format.
• Right to object — object to processing of your data for marketing purposes.

To exercise any of these rights, contact us at contact.sewfeather@gmail.com.

7. Security

We implement industry-standard security measures to protect your personal information, including SSL encryption (HTTPS), secure payment gateways, and restricted access to personal data. However, no method of internet transmission is 100% secure.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:
📧 contact.sewfeather@gmail.com
🌐 www.sewfeather.com